phi9 Privacy Policy

1 Introduction

phi9 ("phi9," "we," "us," or "our") operates the online gaming and sports betting platform available at phi9.net. This Privacy Policy explains how we collect, use, store, and protect the personal information of registered players and visitors to the phi9 platform.

By registering an account on phi9.net or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

phi9 is committed to handling your personal information responsibly. We collect only what is necessary, retain it for defined periods, and give you meaningful control over your own data.

2 Data We Collect

phi9 collects two broad categories of personal data: information you provide directly, and information we collect automatically when you use the platform.

phi9 does not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, political opinions, or religious beliefs.

3 How We Collect Your Data

phi9 collects personal data through the following channels:

• Direct registration: When you create a phi9 account, you provide your name, email, mobile number, date of birth, and other registration details.
• Account activity: When you make deposits, place bets, or request withdrawals, transaction data is recorded against your account.
• Identity verification (KYC): When phi9 requests identity documents, you upload them directly through the platform's secure verification process.
• Platform interactions: As you navigate phi9.net, we automatically collect technical data such as your IP address, device information, and session data through cookies and server logs.
• Support communications: When you contact phi9 support via email, any information you include in your message is collected and stored as part of your support record.

4 How We Use Your Data

phi9 uses your personal data for the following purposes:

• Creating and managing your phi9 account
• Verifying your identity and age eligibility (21+) in line with our platform policies
• Processing ₱ PHP deposits and withdrawals through your registered Philippine payment channels
• Providing customer support and responding to your queries
• Detecting and preventing fraud, money laundering, and prohibited conduct on the platform
• Sending account-related communications such as OTP codes, transaction confirmations, and security alerts
• Improving platform performance, game availability, and the overall player experience
• Complying with applicable legal and regulatory obligations

phi9 does not use your personal data for automated decision-making that would produce legal effects without human oversight. We do not build advertising profiles or sell behavioural data to marketers.

5 Sharing Your Data

phi9 does not sell, rent, or share your personal data with unaffiliated third parties for independent commercial purposes. We share limited personal data only with the following categories of service partners, strictly to operate the platform:

• Payment processors: Philippine e-wallet and banking partners who process your ₱ PHP deposits and withdrawals. These partners handle payment data under their own security and compliance standards.
• Identity verification providers: Third-party KYC services that assist phi9 in verifying government-issued IDs and proof of address documents.
• Platform infrastructure: Cloud hosting and technical service providers that support the operation of phi9.net. These providers access data only as necessary to deliver contracted services.
• Legal and regulatory authorities: Where required by applicable Philippine law, phi9 may disclose personal data to authorised government bodies or law enforcement agencies.

All third-party service partners engaged by phi9 are required to handle personal data securely and use it only for the specific purposes for which it was shared. phi9 does not authorise partners to use your data for their own marketing.

6 Data Security

phi9 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:

• SSL/TLS encryption on all data transmissions between your device and phi9.net
• OTP (one-time password) authentication for account login and sensitive account changes
• Secure, access-controlled data storage with restricted internal access on a need-to-know basis
• Regular security monitoring and platform vulnerability assessments
• Secure handling and storage of identity verification documents

While phi9 takes data security seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure — never share your phi9 password or OTP codes with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

7 Data Retention

phi9 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable legal and operational obligations. Specific retention considerations include:

• Account and registration data is retained for the duration of your account and for a period following closure as required by law.
• Transaction records — including deposit, withdrawal, and betting history — are retained in accordance with financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable Philippine data regulations.
• Support communications are retained for a reasonable period to assist with ongoing or future queries.

When personal data is no longer required for the purposes outlined in this policy and no legal retention obligation applies, phi9 will securely delete or anonymise it. You may request early deletion of your data by contacting [email protected], subject to any outstanding legal obligations.

8 Your Rights Over Your Data

As a phi9 player, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data phi9 holds about you.
• Correction: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Deletion: You may request that phi9 delete your personal data, subject to legal retention requirements and any outstanding account obligations.
• Restriction: In certain circumstances, you may request that phi9 restrict how your data is used while a query or complaint is being resolved.
• Objection: You may object to the use of your personal data for purposes beyond core platform operations where you have reasonable grounds to do so.

To exercise any of these rights, contact the phi9 support team at [email protected]. phi9 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access to another person's data.

9 Cookies and Tracking

phi9.net uses cookies and similar tracking technologies to support platform functionality and improve the player experience. Cookies are small data files stored on your device when you visit phi9.net.

phi9 uses the following types of cookies:

• Essential cookies: Required for the platform to function correctly — including session management and security features. These cannot be disabled without affecting platform usability.
• Performance cookies: Help phi9 understand how players navigate the platform so we can identify and fix issues and improve page performance.
• Functional cookies: Remember your preferences and settings — such as language and display options — to personalise your phi9 experience.

phi9 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage cookie settings through your browser; however, disabling essential cookies may limit your ability to use certain platform features.

10 Minors

phi9 is strictly for persons aged 21 and above. phi9 does not knowingly collect personal data from individuals below the age of 21. If you are under 21, you are not permitted to register an account or use the phi9 platform.

If phi9 becomes aware that personal data has been collected from a person under 21 without parental consent, the account will be closed and the data will be deleted as promptly as possible. If you believe a minor has registered on phi9, please notify us at [email protected].

11 Changes to This Policy

phi9 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised effective date.

For significant changes that materially affect how your data is used, phi9 will make reasonable efforts to notify registered players via on-platform notices or through the email address on their account. Continued use of phi9 after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically. If you have questions about any update, contact our support team at [email protected] before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests related to your personal data and this Privacy Policy, you can reach the phi9 team at:

• Email: [email protected]
• Platform: phi9.net

For account-related questions and general platform support, visit the FAQ page. For information on how phi9 handles gaming limits and player wellbeing, visit the Responsible Gaming page.

phi9 aims to acknowledge all privacy-related queries promptly and resolve them within a reasonable timeframe during standard operating hours.